Guarantee Fast Delivery

We will choose the best and fastest express courier service based on our track record to send the order to your location. 


Delivery cut off time

Monday to Friday: 12pm

Saturday: 9amExcluding Sunday and Public Holidays

Any payment made before cut off time we will courier your item out on that working day. Otherwise will be sent out the next working day.


Estimated Arrival Date

Peninsular Malaysia: Next 1 to 3 business days from delivery date

East Malaysia: Next 3 to 4 business days from delivery date

*The delivery days stated on the product page is final. Some of the limited stock item will take longer to deliver.

Please contact us if your item not received after 3 working days by email us at support@prado.com.my or SMS/Whatsapp/Viber/Line 0149790399 or office number 0331803188.Please mention your Order ID and your full name.


Tracking Number

We will email the tracking number to customer after 6pm and before 11pm on the delivery date.

Please take note that most courier system is not updated online instantly, we advise you to check after 24 hours receiving the tracking number


Combine Shipping

We do offer combine shipping if buyers purchase multiple items from us and the shipping fee is calculated based on the actual weight.

The easiet way to estimate the shipping fee is to add all the items into shopping cart and the system will automatically calculate the shipping fee according to your shipping address and product total weight.

Peninsular Malaysia: RM6 for first 0.5kg, addtional RM2 for every subsequent 0.5kg.

East Malaysia: RM9 for first 0.5kg, addtional RM5 for every subsequent 0.5kg.

System will automatically calculate the combine shipping fee and show on the check out page. 

For single item shipping fee is as stated on the product page or you may refer to the following calculation formula.

The combine shipping fee calculation formula:

Peninsular Malaysia,First 0.5kg= RM6Additional every 0.5kg: +RM2

Example:

Item A: 0.4kg x 3 unitsItem B: 0.1kg x 1 unitTotal Weight: 0.4kg x 3 + 0.1kg= 1.3kgTotal Weight is split into 0.5kg unit block 

In this example, 1.3kg= 0.5kg + 0.5kg + 0.3kgIf shipping address is within Peninsular Malaysia 

Total Shipping Fee: RM6+ RM2 + RM2 = RM10You save RM14.00 shipping fee by using Combine Shipping


Stock Availability

In the event of non-stock availability for a specific order, seller would contact buyer for decision to be placed on backorder or to proceed with a full-refund thus not wasting any time for both parties.


Risk of Loss

All items purchased are made pursuant to a shipment contract. This means that the risk of loss and title for such items are passed to you upon our delivery to the courier service.